SHIPPING & RETURNS POLICY
SHIPPING & RETURNS
How do I return/exchange an item?
We want you to adore your MOM-STA handmade product, if you are not satisfied we want to make it right with you! As long as the merchandise is unworn, unwashed, and has not been damaged from wearing, please send back to us within 7 days of your original purchase date and we will reach out with any questions or concerns.
Postage costs must be covered by the customer unless the item was received as faulty and any product that appears to be worn will be sent back to the customer.
Please note that we do not allow for returns or exchanges on International orders.
In order to process returns and exchanges, you MUST have the following in your package being sent back to us:
- The original gold packaging
- The packing slip
- A note stating the reason for the return/exchange
Send To: MOM-STA Returns 5760 Lindero Canyon #1056, Westlake Village, CA 91362-4088
*We do not issue refunds back to the original form of payment. All returns will be issued as digital store credit.
I purchased a MOM-STA product at a retail location or wholesale and need to return/exchange them. Can I send them back to you instead?
Unfortunately, no. As much as we would love to, all of our retailers and wholesalers have their own return/exchange policies so it would need to be done at the location of purchase.
Do you ship International?
Yes! Our MOM-STA overseas deserve the same amount of love! We ship all International orders via USPS and the cost of this varies due to the region in which you are located. Customers are responsible for the cost of any duties and taxes upon receiving and we must declare items at full value. We do not allow for returns or exchanges on International orders.